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H.O.S.S.T

The leaders in Customer Relationship Management

WHAT WE DO At H.O.S.S.T, Customer Relationship Management (CRM) is a widely implemented strategy for managing a companys interactions with customers, clients and sales prospects. We support sales activities, marketing, customer service, and general product support. The overall goals of H.O.S.S.T are to find, attract, and win new clients, nurture and retain those clients that the company already has, entice former clients back into the fold, and reduce the costs of marketing and client services. With the rise of social media, customers are amplifying the voice of people in the marketplace and are having profound and far-reaching effects on the ways in which people buy. Customers can now research companies online and then ask for recommendations through social media channels, making their buying decision without contacting the company. This may work for you or against you depending on how well you take care of your customers before and after the purchase of your product. The customer voice matters and is key to the success of your company. With that said, having H.O.S.S.T, the leaders in CRM on your team, is a winning formula with lasting results. With H.O.S.S.T, your team can focus on what they do best while we handle the rest.
ABOUT US

About Us

WE ARE THE PRODUCTAt H.O.S.S.T we create the bond and loyalty between the customer and retailer.Research shows that big business has lost touch with what is truly important: The Customer. With the increase in automated and outsourced customer service, consumers often find themselves frustrated when trying to inquire on product info, or when returning a product they are not happy with, which leads to poor retail relations. That is why H.O.S.S.T created and adhere to the GS policy. GREAT STANDARDS-GREAT SERVICE. With the GS policy we are committed to delivering high quality customer service to consumers who are rebuilding America’s economy. We are a family and employee owned and operated customer relationship management team, delivering an uncommon commitment to our retail partners’ success by focusing on customer relations. We do not outsource overseas and we choose to only work with retail partners whose products and visions we at H.O.S.S.T believe in. At H.O.S.S.T we are driven by a fundamental creed of Performance, Innovation, Caring and Knowledge and we live it every day.We’re long on experience, but still small enough to care.
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SERVICES

H.O.S.S.T Communications Service GuideWhat We Do For Corporate / Online Retail Structure:• Support base that helps protect brand identity• Configure main role of product (Origin, Policy, and practical application)• Open channels of communication for future business• Create a perimeter around a macro trend instead of micro management• Define trends and identify prospective channels of business in controlled settings• Create realistic marketing approaches to introduce products for maximum penetration• Create and track consumer feedback to keep fresh prospective on markets• Identify consumer interest in relation to innovations of new products or lines of business for clarity• GS Policy Certified (Great Standards & Great Service Policy)• H.O.S.S.T Online Support & Web Visibility What We Do For Your Customer:• Phone / Email / Online Support• Product Info• Warranty Support• Sales Support• H.O.S.S.T Support• GS Policy Certified (Great Standards & Great Service Policy)____________________________________________________________H.O.S.S.T service plans set up through Grays Consulting LLCH.O.S.S.T service guide not limited. Other options available thru Grays Consulting LLCH.O.S.S.T Communication Service Plans include option plan rates and custom plan rates. Contact H.O.S.S.T for Service Plan pricing info
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Brian Grays - CEO / VP SalesTrevor Ganaye - Creative Services / Lead SalesMichael Jaramillo - Office Manager / HR Russell Grays - Ouside Sales Rep Robert Grays - Outside Sales RepDarral Sager - Military ConsultantRobert Steele - Consultant
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This page is for anyone who would like to spread the word about an amazing new product that they have recently purchased or discovered.Or share your thoughts on what excellent customer service means to you.YOUR VOICE MATTERSThank you for your input
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